Orders typically ship within 1-2 business days. Delivery times depend on your location:

• US: 3-5 business days (standard shipping)
• Express shipping: 1-3 business days

You'll receive a tracking number via email as soon as your order ships.

Yes — but only if your order hasn't shipped yet. Contact us immediately at wecare@arq-8.com with your order number, and we'll do our best to make the change. Once shipped, we can't modify or cancel the order.

We offer a 30-day money-back guarantee on your first order. If it's not right for you, contact us at wecare@arq-8.com within 30 days of your order date — we'll refund up to 3 packs, and you don't need to return the product. One pack is one month's supply; 2-Pack and 3-Pack options count as 2 and 3 packs. For subscriptions, the guarantee applies to your first billed order only. Unopened products not covered by the guarantee can be returned within 30 days. For full details, see our Refund Policy.

We ship to the United States, Canada

Subscriptions saving are starting at 10% discount and ship automatically based on your chosen frequency (every 30, 45, or 60 days). You can pause, skip, or cancel anytime — no commitment, no fees. Manage your subscription through your account dashboard or contact us directly.

Check your spam/promotions folder first. If it's not there, email us at wecare@arq-8.com with your order number, and we'll resend it immediately.

Yes. Log into your account, go to "My Subscription," and adjust your next delivery date. Or email us and we'll handle it for you.

Contact us at wecare@arq-8.com with photos of the damage and your order number. We'll send a replacement immediately at no cost.